As
time-strapped consumers become more comfortable with
the Internet and more dependent on the convenience
it offers, banks battling for customers are finding
Internet banking to be both a competitive necessity
and a key differentiator. In addition, voice response
technology is helping banks enable their customers
to get the information and service they need faster
than ever before. Today, Internet and Voice banking
serves retail and commercial banking customers, and
can play a large role in cutting costs and improving
efficiencies for a bank’s own operations.
Cardinal Software can integrate most Internet and
Voice banking systems with Cardinal/400™.
If you are not sure about what Internet and Voice
systems you need or what provider you want to use,
Cardinal Software banking experts will consult with
you about your options to help you determine the
solution that will best meet your current and future
needs.
Q2 Software, Inc.
Our preferred system provider for Internet and
Voice Banking solutions is Q2 Software, Inc. Headquartered
in Austin, Texas. Q² Software, Inc. is in the
business of providing software and services for
community banks and credit unions. The Q² team
represents over 150 combined years of developing,
delivering, and supporting online, voice and website
applications. The management and staff of Q²
has been recognized time and again for building
award-winning Implementation and Customer Support
departments that set them apart from the rest of
the competition.
All Q2 solutions are designed on the Microsoft®
.NET framework to allow you the flexibility, security,
configurability and performance your customers require.
Additionally, the system is easily installed, operated
and supported at your financial institution or data
center, on familiar hardware and operating systems
that your IT staff likely already knows and supports.
Q2Online™ and Q2Voice™ Banking systems
integrate with Cardinal/400™ using a standard
browser interface, making online banking convenient
for your customers and providing revenue generating
potential for your bank.
Finally, these solutions have been developed to
be truly integrated, not through an effort to re-design
and combine existing legacy systems, but from the
ground up. Sharing a common data schema and host
communication architecture means that host account
data, local transactions, messaging, end-user rights,
and administration are shared across all Q²
solutions. From authentication to administration
to authorization, these solutions work together
through Q²Central, the heart of your operations
center for web-site, voice or online services. This
shared environment makes the day-to-day management
of multiple front-end applications and services
a snap, reducing repetitive tasks required to administer
non-shared applications.
Q²Online™ Banking and Bill Payment
Do you want to provide your retail or commercial
customers with Internet access to their account
information anytime, anywhere? A full-featured Internet
banking solution, Q2Online™ bridges the gap
between retail and commercial consumer needs, allowing
retail customers access to commercial features based
on flexible charge plans. Q2Online meets the varying
needs of your customers. From the simple retail
user checking balances and viewing statements to
the power commercial user, the solution is designed
to help you drive adoption, increase customer loyalty,
and reduce your cost of serving customers that are
able to serve themselves via the Internet.
Q²Voice™ Banking
As more and more of your customers turn to the
phone for informational requests and basic transactions,
your staff availability increases to provide support
around more complex requests or a more personal
level of support to your customers when needed.
As almost everybody has access to a telephone, Q²Voice™
is one of the most efficient, cost effective ways
to serve your customers.
