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Your Cardinal Software conversion team stays with your bank through and after your conversion until you feel comfortable, typically one week before and one week after the conversion. The conversion team maintains a close relationship with your bank for an entire month after the conversion and then transitions the bank into the able hands of our customer support team.

Our customer support team is made up of former bankers so they understand banking and can provide the best customer service in the industry. They are committed to solving your problem when you call rather than making you wait for a call back. Our dial-back technology allows our support team to dial into your system while you are speaking with them so they can see the issue you are having. Night or day our customer support team is ready to ensure your system is working properly.

For your convenience, Cardinal Software provides online documentation that is integrated with our releases to prevent your documentation from getting out of sequence with your releases.